Oops - hadn't quite finished there
I've found things to be much easier when I get stuck in a negative situation with others since I realised that, for the most part, they meant no harm.
In another post somewhere we mentioned that language isn't a perfect medium. Society functions on shared understandings which is why it's best to stand back from the words being used and get to the intention coming at you.
Looking at intention, I've realised that more people care than don't. They just express that care from their worldview and use language that is imperfect to convey what's in their hearts. Their intention is usually well-meaning, however it comes out.
Hope this makes sense.