+ Reply to Thread
Results 1 to 8 of 8

Thread: [FIXED NOW] New member registration, Password reset, Email via profile page and Contact us links are all broken.

  1. Link to Post #1
    UK Avalon Founder Bill Ryan's Avatar
    Join Date
    7th February 2010
    Location
    Ecuador
    Posts
    35,932
    Thanks
    236,205
    Thanked 480,917 times in 34,459 posts

    Exclamation [FIXED NOW] New member registration, Password reset, Email via profile page and Contact us links are all broken.

    Folks (members and guests!) — this is an expanded update to this thread from a few days ago:We've done some more testing, and rather to our horror the following are ALL broken.
    1. Many new applicants are never receiving their email after registering. They can register with no problem, but after that most just aren't getting the application form to complete.
    2. The 'Contact Us' link (at the foot of each forum page) isn't working. Messages seem to be sent, but are never received by us.
    3. The internal email link to another member via their profile page isn't working. (This depends on the 'Contact Us' 'sendmessage' script, so that's the same problem.)
    4. The password auto-reset link isn't working. (Members who've lost their passwords never get the reset email.)
    I've edited the two important links https://projectavalon.net/forum4/sendmessage.php and https://projectavalon.net/forum4/register.php with a message to ask anyone please to contact us at staff@projectavalon.net. (That still works perfectly! ) We can handle membership applications and password resets manually with no problems.

    For anyone who's been affected by this, we sincerely apologize. And we also apologize for not fully realizing the extent of the problem until now. (OMG! :facepalm.) When things SEEM to be sent and working fine with no error messages, but never actually arrive elsewhere, sometimes it's hard to know that there's a problem out there.

    Tommy (our highly skilled senior admin) is fully aware of this now, and (for software geeks reading this) it might well be a PHP problem resulting from the server move earlier this year. If so, it may be easily fixed. We promise to keep you closely updated. No news here simply means it's not been repaired yet.

    Last edited by Tintin; 12th December 2020 at 12:26. Reason: small typo in avalon email address

  2. The Following 41 Users Say Thank You to Bill Ryan For This Post:

    Alecs (12th December 2020), anandacate (13th December 2020), Anka (12th December 2020), aoibhghaire (12th December 2020), Bassplayer1 (12th December 2020), Ben (12th December 2020), Billy (13th December 2020), boja (12th December 2020), Constance (12th December 2020), Denise/Dizi (12th December 2020), EFO (12th December 2020), ExomatrixTV (12th December 2020), GMB1961 (13th December 2020), Gracy (12th December 2020), Gwin Ru (12th December 2020), Harmony (12th December 2020), Ioneo (12th December 2020), Ivanhoe (12th December 2020), justntime2learn (12th December 2020), Kate (12th December 2020), Kryztian (12th December 2020), kudzy (12th December 2020), leavesoftrees (13th December 2020), magicmanx (12th December 2020), Mark (Star Mariner) (13th December 2020), meat suit (12th December 2020), Mercedes (12th December 2020), O Donna (13th December 2020), palehorse (12th December 2020), Peace in Oz (13th December 2020), Peter UK (12th December 2020), RunningDeer (13th December 2020), Sadieblue (12th December 2020), selinam (12th December 2020), shadowstalker (12th December 2020), Stephanie (12th December 2020), sunflower (12th December 2020), Tintin (12th December 2020), Tommy (13th December 2020), Tracie (Bodhicee) (17th December 2020), Yoda (12th December 2020)

  3. Link to Post #2
    UK Avalon Founder Bill Ryan's Avatar
    Join Date
    7th February 2010
    Location
    Ecuador
    Posts
    35,932
    Thanks
    236,205
    Thanked 480,917 times in 34,459 posts

    Default Re: [FIXED NOW] New member registration, Password reset, Email via profile page and Contact us links are all broken.

    An update. Armed with a strong cup of I've been doing a little smart searching.

    The registration process suddenly broke on 13 October. We can nail that down to the day.

    The contact form (both to the mods and sending emails to another member) broke sometime after 23 June. But we can't be sure exactly when, as contact messages we receive don't come in every day. And internally sent emails to another member (via their profile) are something we'd never see or know about, so we have no info about that.

    These dates will help Tommy figure out what broke, where, and how. (The logs will reveal a lot, but only he will be able to interpret them. )

  4. The Following 23 Users Say Thank You to Bill Ryan For This Post:

    Anka (12th December 2020), aoibhghaire (12th December 2020), avid (12th December 2020), Bassplayer1 (12th December 2020), Ben (12th December 2020), Constance (12th December 2020), Denise/Dizi (12th December 2020), Gracy (12th December 2020), Gwin Ru (12th December 2020), kudzy (12th December 2020), Mark (Star Mariner) (13th December 2020), Mercedes (12th December 2020), Michi (12th December 2020), O Donna (13th December 2020), palehorse (12th December 2020), Peter UK (12th December 2020), RunningDeer (13th December 2020), Sadieblue (12th December 2020), Stephanie (12th December 2020), Sue (Ayt) (12th December 2020), Tintin (12th December 2020), Tommy (13th December 2020), Yoda (12th December 2020)

  5. Link to Post #3
    Avalon Member palehorse's Avatar
    Join Date
    13th April 2020
    Location
    Gaia
    Language
    English
    Age
    46
    Posts
    1,789
    Thanks
    13,301
    Thanked 12,665 times in 1,732 posts

    Default Re: [FIXED NOW] New member registration, Password reset, Email via profile page and Contact us links are all broken.

    Quote Posted by Bill Ryan (here)

    And internally sent emails to another member (via their profile) are something we'd never see or know about, so we have no info about that.
    Hi Bill,

    I am able to send/receive a private message (not sure if there is email involved though) to another member, no problems at all from my side.

    Thanks for the update.
    --
    A chaos to the sense, a Kosmos to the reason.

  6. The Following 12 Users Say Thank You to palehorse For This Post:

    Anka (12th December 2020), aoibhghaire (12th December 2020), Bill Ryan (12th December 2020), Constance (12th December 2020), Denise/Dizi (12th December 2020), Gracy (13th December 2020), Mercedes (13th December 2020), O Donna (13th December 2020), RunningDeer (13th December 2020), Stephanie (12th December 2020), Tintin (12th December 2020), Tommy (13th December 2020)

  7. Link to Post #4
    UK Avalon Founder Bill Ryan's Avatar
    Join Date
    7th February 2010
    Location
    Ecuador
    Posts
    35,932
    Thanks
    236,205
    Thanked 480,917 times in 34,459 posts

    Default Re: [FIXED NOW] New member registration, Password reset, Email via profile page and Contact us links are all broken.

    Quote Posted by palehorse (here)
    Quote Posted by Bill Ryan (here)

    And internally sent emails to another member (via their profile) are something we'd never see or know about, so we have no info about that.
    Hi Bill,

    I am able to send/receive a private message (not sure if there is email involved though) to another member, no problems at all from my side.

    Thanks for the update.
    Yes, and many thanks — member-to member PMs are all 100% fine. There's no emailing involved in those.

    But we don't yet know if an email notification of a new PM is working or not. The mods are busy testing all this, but we very much welcome reports here on this thread of anything else that appears to be broken.

  8. The Following 13 Users Say Thank You to Bill Ryan For This Post:

    Anka (12th December 2020), aoibhghaire (12th December 2020), Billy (13th December 2020), Constance (12th December 2020), Gracy (13th December 2020), kudzy (14th December 2020), O Donna (13th December 2020), palehorse (13th December 2020), RunningDeer (13th December 2020), Stephanie (12th December 2020), Tintin (12th December 2020), Tommy (13th December 2020), Yoda (12th December 2020)

  9. Link to Post #5
    Avalon Member palehorse's Avatar
    Join Date
    13th April 2020
    Location
    Gaia
    Language
    English
    Age
    46
    Posts
    1,789
    Thanks
    13,301
    Thanked 12,665 times in 1,732 posts

    Default Re: [FIXED NOW] New member registration, Password reset, Email via profile page and Contact us links are all broken.

    Quote Posted by Bill Ryan (here)
    Quote Posted by palehorse (here)
    Quote Posted by Bill Ryan (here)

    And internally sent emails to another member (via their profile) are something we'd never see or know about, so we have no info about that.
    Hi Bill,

    I am able to send/receive a private message (not sure if there is email involved though) to another member, no problems at all from my side.

    Thanks for the update.
    Yes, and many thanks — member-to member PMs are all 100% fine. There's no emailing involved in those.

    But we don't yet know if an email notification of a new PM is working or not. The mods are busy testing all this, but we very much welcome reports here on this thread of anything else that appears to be broken.

    I just checked my Avalon's account section: General Settings > "Email Notification of New Private Messages:" the option "Don't receive Email Notification of new Private Messages" is checked. Obviously I won't receive any emails.
    For me everything is working as expected, so far so good.

    My last email received by Avalon was a friendship request on 17/NOV/2020 from staff [AT] projectavalon [DOT] net

    Many Thanks.
    --
    A chaos to the sense, a Kosmos to the reason.

  10. The Following 8 Users Say Thank You to palehorse For This Post:

    Bill Ryan (13th December 2020), Billy (13th December 2020), Gracy (13th December 2020), Harmony (13th December 2020), Mercedes (13th December 2020), RunningDeer (13th December 2020), Tintin (13th December 2020), Tommy (13th December 2020)

  11. Link to Post #6
    UK Avalon Founder Bill Ryan's Avatar
    Join Date
    7th February 2010
    Location
    Ecuador
    Posts
    35,932
    Thanks
    236,205
    Thanked 480,917 times in 34,459 posts

    Default Re: [FIXED NOW] New member registration, Password reset, Email via profile page and Contact us links are all broken.

    Good news, everyone: Tommy, who's very very able, has fixed all the issues. We've tested them as best we can, and it all seems to be good now.

    The Password Reset definitely works again. So does the Contact Form, and sending an email via another member's profile page. We'll be testing the registration and application process later today, as that takes a little more time. But it should all work fine now.

    If there seem to be ANY remaining email-related bugs at all (such as various notifications of friend requests, PMs, or subscribed threads), please do report them here and we'll be on it straight away.


  12. The Following 19 Users Say Thank You to Bill Ryan For This Post:

    Billy (13th December 2020), boja (13th December 2020), ClearWater (17th December 2020), EFO (13th December 2020), Gracy (13th December 2020), Gwin Ru (13th December 2020), justntime2learn (13th December 2020), Kate (15th December 2020), kudzy (14th December 2020), Mercedes (13th December 2020), palehorse (13th December 2020), rgray222 (14th December 2020), RunningDeer (13th December 2020), Sadieblue (14th December 2020), selinam (13th December 2020), Sue (Ayt) (13th December 2020), Tintin (13th December 2020), Tommy (13th December 2020), Yoda (13th December 2020)

  13. Link to Post #7
    Avalon Member
    Join Date
    3rd July 2018
    Posts
    4,693
    Thanks
    46,568
    Thanked 35,344 times in 4,672 posts

    Default Re: [FIXED NOW] New member registration, Password reset, Email via profile page and Contact us links are all broken.

    ...

    Friend requests now working

  14. The Following 6 Users Say Thank You to Gwin Ru For This Post:

    Bill Ryan (13th December 2020), justntime2learn (13th December 2020), Mercedes (13th December 2020), RunningDeer (17th December 2020), Tintin (13th December 2020), Tommy (13th December 2020)

  15. Link to Post #8
    United States Avalon Member RunningDeer's Avatar
    Join Date
    6th February 2012
    Location
    Forest Dweller
    Language
    English
    Age
    74
    Posts
    18,963
    Thanks
    130,694
    Thanked 174,374 times in 18,764 posts

    Default Re: [FIXED NOW] New member registration, Password reset, Email via profile page and Contact us links are all broken.

    Repost…
    Quote Posted by Bill Ryan (here)
    We've had a report that
    Breaka breaka…Bill. I was unable to send you a PM.

    Bill Ryan has exceeded their stored private messages quota and cannot accept further messages until they clear some space.


    Quote Posted by Bluegreen (here)
    That's because of the sudden purple name
    Yup, that's what one of the things I was going to point out



  16. The Following 2 Users Say Thank You to RunningDeer For This Post:

    ClearWater (17th December 2020), Tintin (17th December 2020)

+ Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts