I will add this Jim, I work at an airport, I've worked in aviation in various capacities for almost 25 years. We don't say souls. I have never heard anyone ever say souls in all that time. It's not part of the lexicon. The correct parlance, with regards to persons travelling on aircraft, is 'passengers', or 'pax' for short.Posted by Jim_Duyer (here)
So, nobody said the word Souls on any of the pages you put up, at least none that I read - and that signifies that there really were no "passengers" as we think of it.
Jim
Edit:
I don't know if you read it all Jim but you need to. The flight attendants were using cellphones connected to a Claircom box. It was not possible to place a call through that system that required a payment - only 1-800 numbers were accessible. This is why Betty Ong phoned the 1-800 reservations number for American Airlines, and Amy Sweeney used Sara Low's phone card, with its 1-800 number, to connect to AA Flight Services at Logan.Posted by Jim_Duyer (here)
I for one don't buy the whole idea of a stew calling reservations in an emergency. They have to have a hotline, tollfree number on that system, if there was a system and it was all not just made up.





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